Announcement

Billing / Invoicing Guidelines

For Transfers and New Facilities

PointClickCare QuickMAR Pharmacy Partners:

As the QuickMAR product line continues to align with PointClickCare’s business practices, we wanted to make you aware of some billing/invoicing procedures.

Transfers Billing/Invoicing Procedures (Effective July 1, 2022: Applicable for facilities that switch from one pharmacy to another)

The CURRENT pharmacy for all transfers that are executed within the month will be responsible for that month’s invoice and facility cost.

The NEW pharmacy that is taking over will assume responsibility for the invoice and monthly cost in the month following the transfer.

Example:

• A facility transfers on June 13th from ABC Pharmacy to XYZ Pharmacy.
• ABC Pharmacy will be invoiced for June’s usage of QuickMAR.
• XYZ will be invoiced for July’s usage of QuickMAR.

This invoicing/billing process will remain in place regardless of the date of the transfer within the month. This is PointClickCare’s standard practice for all pharmacy business.

The transfer fee that is charged to the NEW pharmacy is $975 for each facility. It is the same and does not change. The NEW pharamacy is responsible for this fee.

New Facilities and Billed Resident Report Procedures
NEW facilities that start on QuickMAR will begin billing the 1st of the following month after the start date, unless specified otherwise in the pharmacy contract.

Example:

• Facility A starts using QuickMAR June 5th. The first issued invoice will be for July’s usage of QuickMAR.

Many Pharmacies use the Billed Resident Report available in the QuickMAR RX application. This report will not always align with the invoices you receive based on the rules above. The invoice represents the actual charges that are due for payment. The Billed Resident Report is a guide, but does not always represent the actual fees on the invoice.

Thank you for being a valued customer of PointClickCare.

All QuickMAR Customers…
Please Read Updates Below

To All PointClickCare QuickMAR Customers:

Mandatory Release
All customers are required to upgrade to the newest release of QuickMAR 5.3.2.1361. QuickMAR will stop supporting all earlier versions of the application on September 30, 2022. If you need help with upgrading, please contact PointClickCare QuickMAR Support at quickmarsupport@pointclickcare.com.

Support Updates
The PointClickCare QuickMAR Support Team has some updates to better serve you. As of June 2022, we are transitioning to a new ticketing system. The new ticketing system is aligning the QuickMAR Support team with the entire PointClickCare Support Team.

What does this mean to you?
Nothing changes on how you contact the Support team. You still reach our support team in the same way.

Phone: 1-877-722-2431
Email: quickmarsupport@pointclickcare.com
Webform for Support within the QuickMAR Application>Help>QuickMAR Help

What will change?
Your responses to tickets will look different. There is some more information that the Support agents will need to collect on their calls with you to ensure we are able to create accurate cases and solve your problems. There is no voicemail option. But you can still reach the support team via phone or email 24/7.

Thank you for being a valued PointClickCare customer!

Go Live: March 11th, 2022

• Adding a New Facility
• Transfers
• Conversions
• New Pharmacy Branch Locations

Attention Facility and Pharmacy Partners,
it’s Time to Upgrade!

1. From the QuickMAR login window, click on System Status (there is not a direct link in QuickMAR RX)
2. By clicking this, you will be redirected to status.pointclickcare.com. At this page, click “Subscribe” in the top right.
3. Subscribe on the screen you are redirected to using your email
4. You will receive an email with a confirmation link.
5. Click the link to confirm and configure your notifications.
6. QuickMAR notifications are found at the bottom. You will need to Deselect all then Select QuickMAR RX/Interface and QuickMAR.
7. Your notifications are now configured via email.
8. If text message is preferred, this is also an option when you click “Subscribe”, follow steps accordingly.

• No sign-up is needed to check System Status at the login window
• The above instructions are to sign-up for notifications
• One person per pharmacy and/or facility is able to sign-up

Welcome 2022!

We want to start the year by saying thank you to our valued pharmacy partners.

Evolving Processes and Better Workflows

In 2021, our pharmacy partners experienced a big change in the way that new facilities are created and how current facilities are managed. We want you to know, as our pharmacy partners, we value your patience as we worked through the changes together.

What is on the horizon?

Beginning February 14, 2022, all new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.

You will need to work directly with your Sales Account Executive on the following endeavors:

• Adding a New Facility
• Transfers
• Conversions
• New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.

In the coming weeks prior to February 14, 2022, we will send out specific communication about who your Sales Account Executive will be. In the meantime, if you have a question for the sales team, please email quickmarsales@pointclickcare.com.

Beginning now, the web forms will have a 10 business day turn-around time. Once a pharmacy submits a form, it will be processed internally and then assigned to an Implementation Specialist. You will hear from the Implementation Specialist within 10 days of your submission.

Please make sure you are planning accordingly for Go Lives and get the forms submitted in enough time for our team to execute your project. Please remember, if there is information missing from the form, we cannot proceed and there will be delays in processing your request.

If you have questions about the processes as we move toward the February 14th date, please reach out to quickmarimplementation@pointclickcare.com

Our technical support team is focused on technical issues for existing customers and can not assist with any requests for new business, transfers, or conversions.

We appreciate you!