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Announcement

Effective March 11th | New Processes

Go Live: March 11th, 2022

All new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.
You will need to work directly with your Sales Account Executive on the following endeavors:
  • Adding a New Facility
  • Transfers
  • Conversions
  • New Pharmacy Branch Locations
The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.
If you have questions or would like to contact your sales representative, please email quickmarsales@pointclickcare.com.
Other Important Contacts
Contact for all new business that has already been submitted to sales and have quotes and agreements signed, please email quickmarimplementation@pointlickcare.com.
All invoice and billing questions, please email accountsreceivable@pointclickcare.com.
Any question for sales or to get in contact with your sales representative, please email quickmarsales@pointclickcare.com.
You can still fill out a web form and have it sent directly to our sales team. Please go to this link for the available forms: quickmar.com/webforms
Please use this email for technical support questions for all existing customers. If a customer has completed implementation and has a question, needs technical product support, or information. Reminder, Support cannot advise on new business, web form submission or sales quotes, or transfers and conversion status. quickmarsupport@pointclickcare.com
Thank you, we appreciate you!

Update Your QuickMAR Version

Attention Facility and Pharmacy Partners,
it’s Time to Upgrade!

Facility Customers, the 5.3.2 Optional Upgrade is Available!
This upgrade will soon be mandatory for all QuickMAR customers. If you are interested in the upgrade now, please contact Support at quickmarsupport@pointclickcare.com.
Click here to see what is included in the new release: 5.3.2 Update
Pharmacy Partners, the 5.3.2 Optional Upgrade is Available!
This upgrade will soon be mandatory for all QuickMAR RX customers. If you are interested in the upgrade now, please contact Support at quickmarsupport@pointclickcare.com.
Click here to see what is included in the new release: 5.3.2 Update
As part of this release, we have a new link to check the status of the QuickMAR system. This webpage is accessible by clicking on status.pointclickcare.com.
You can also sign up for notifications when there is a system issue by using the process below:
Status.io Notifications
  1. From the QuickMAR login window, click on System Status (there is not a direct link in QuickMAR RX)
  2. By clicking this, you will be redirected to status.pointclickcare.comAt this page, click “Subscribe” in the top right.
  3. Subscribe on the screen you are redirected to using your email
  4. You will receive an email with a confirmation link.
  5. Click the link to confirm and configure your notifications.
  6. QuickMAR notifications are found at the bottom. You will need to Deselect all then Select QuickMAR RX/Interface and QuickMAR.
  7. Your notifications are now configured via email.
  8. If text message is preferred, this is also an option when you click “Subscribe”, follow steps accordingly.
Notes
  • No sign-up is needed to check System Status at the login window
  • The above instructions are to sign-up for notifications
  • One person per pharmacy and/or facility is able to sign-up
If you need support with upgrades, please email the Technical Support Team: quickmarsupport@pointclickcare.com

Welcoming in the New Year

Welcome 2022!

We want to start the year by saying thank you to our valued pharmacy partners.

Evolving Processes and Better Workflows

In 2021, our pharmacy partners experienced a big change in the way that new facilities are created and how current facilities are managed. We want you to know, as our pharmacy partners, we value your patience as we worked through the changes together.

What is on the horizon?

Beginning February 14, 2022, all new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.

You will need to work directly with your Sales Account Executive on the following endeavors:

  • Adding a New Facility
  • Transfers
  • Conversions
  • New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.

In the coming weeks prior to February 14, 2022, we will send out specific communication about who your Sales Account Executive will be. In the meantime, if you have a question for the sales team, please email quickmarsales@pointclickcare.com.

Beginning now, the web forms will have a 10 business day turn-around time. Once a pharmacy submits a form, it will be processed internally and then assigned to an Implementation Specialist. You will hear from the Implementation Specialist within 10 days of your submission.

Please make sure you are planning accordingly for Go Lives and get the forms submitted in enough time for our team to execute your project. Please remember, if there is information missing from the form, we cannot proceed and there will be delays in processing your request.

If you have questions about the processes as we move toward the February 14th date, please reach out to quickmarimplementation@pointclickcare.com

Our technical support team is focused on technical issues for existing customers and can not assist with any requests for new business, transfers, or conversions.

We appreciate you!

October 12th Process Change

Reminder! Process Changes

First, We Want to Thank You!

We have already received an overwhelming use of our new forms. Thank you for trusting us to manage your implementation. While you can still train your new customers/facilities, we are confident that both our pharmacy partners and facilities will find success with our team leading new facility implementations.

What can you expect on October 12th when you login to QuickMAR RX?

Under Facilities, the Profile tab will be read-only. All fields in this section will be locked down. However, you will be able to create facility and pharmacy users, run reports, utilize the dashboard, and manage your pharmacy configurations and interface.

Our Implementation Team is happy to assist with the fields that are read-only.

Please Note: The support team cannot access the read-only screen, all requests must be emailed to QuickMARimplementation@pointclickcare.com or fill out the appropriate web form at https://www.quickmar.com/webforms.

We are working to make your experience even more efficient and easy. Coming soon we will have new and improved forms available in the pharmacy portal:

  • Request a Corporate ID (facility)
  • Copy Settings (pharmacy and facility)
  • Improved facility forms for implementation and training

Thank you for being a valued pharmacy partner!

Billing Clarifications and FAQ’s

Pharmacy Partner Billing Clarifications & FAQs

Beginning October 12, 2021, the QuickMAR Implementation Team will handle the creation and management of all facility accounts in QuickMAR and this capability within the QuickRx software will become read-only.

This change is intended to ensure that new facilities are set-up correctly and have a smooth transition when going live. Your pharmacy may continue to implement new facilities; however, the QuickMAR Implementation team has the tools and expertise to do it quickly and efficiently, enabling your staff to stay focused on your operation and the fulfillment of your customers. To learn more about these changes or the enhanced implementation options see the FAQs here https://www.quickmar.com/quickmar-pharmacy-partner-update/

Along with this change, we are also improving the transparency of our invoicing making it easier for you to determine which facilities have billable activity. The following FAQ answers common questions and provides additional context how QuickMAR calculates invoices. If you have questions about your invoice, please contact quickmarinvoice@pointclickcare.com.

Pharmacy Inquiry FAQs

What facilities are considered billable?

QuickMAR invoices are calculated at the end of the month and include any active facility associated with your account. The billing period starts on the first day of the month and ends on the last day of the month. An active facility is one that has a status of “Active” and a “Go-live” date on or before the last day of the billing period. 

EXAMPLE: Facility ABC was created and made active on October 1, 2021. The Go Live date was set for October 10th and within QuickMAR there is 10 active residents. On November 1st the pharmacy will be billed for 10 residents for Facility ABC. Facilities in implementation (not live yet) or those that have been Terminated or Archived before the start of the billing cycle are not billable. 

How are billed residents determined for a facility?

Whenever QuickMAR is used to manage the care of a person, that person is considered an “Active Resident” and the usage is billable that month. Examples include (but are not limited to): managing orders, passing meds, tracking vital signs, conducting assessments, profiling a resident, pushing orders through the interface for any medication orders, running Physician Orders, MAR, cycle fill, or any other reports, etc. A discharged resident is billable if the resident was active at any time during the month. The number of billed residents may vary each month with changes in a facility’s census. If you have an active facility still associated with your pharmacy with ZERO active residents then you will see the facility on your invoice with a ZERO charge.

How is the pharmacy rate determined?

A usage fee applies for each Active Resident as defined above. The fee is based on the total volume of Active Residents across the facilities associated with your account. The system calculates the fee per resident by comparing your total volume to the rate table specified in your QuickMAR partner agreement. If you have questions regarding your rate please email quickmarsales@pointclickcare.com and your Account Executive can answer any questions you have.

How do I associate a new facility to our account?

When you fill out the Request New Facility Setup and Implementation form located at https://www.quickmar.com/webforms/, the implementation team will set up that facility and make sure it is associated to your pharmacy account.

How do I stop the billing for a facility associated with our account?

The request to archive/terminate a facility must be filled out at

https://www.quickmar.com/webforms/ at least 30 days prior to your request to terminate.

Will we be billed for a Test facility?

QuickMAR provides one test facility per pharmacy for free. A test facility should never be used for the management of actual residents. The QuickMAR Implementation can create a test facility for your pharmacy if you have a need to test the push of orders through the interface. A test facility should not be used for training new customers. If you have a need for your new customers to train on QuickMAR then a training data base should be requested from our support team at quickmarsupport@pointclickcare.com.

Who owns the facility data?

A facility is associated with a pharmacy’s account for the purpose of enabling the integration and data flow between the pharmacy’s dispensing system and QuickMAR, and to establish a billing relationship for the facility’s use of the system. Each facility is the owner of its own account and owns the content of its data within the QuickMAR system even if the content was contributed to or created by the pharmacy through its use of the system or interfaces. For clarity, any facility data that is transferred through the system by the pharmacy or entered directly by its staff, becomes part of the facility’s data and co-exists with any data that the facility creates through their own use of the system.  If a facility terminates its relationship with the pharmacy, it may request that its account be transferred to another pharmacy partner that is integrated with QuickMAR. We respect the relationship between a facility its pharmacy partner and do not encourage these transfers; however, they are provided to facilitate continuity of care within a facility and to ensure resident safety. When a facility account is transferred to another pharmacy the previous pharmacy will no longer have access to the facility’s account from within QuickMAR.