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Important QuickMAR updates

By May 25, 2022Announcement

All QuickMAR Customers…
Please Read Updates Below

To All PointClickCare QuickMAR Customers:

Mandatory Release
All customers are required to upgrade to the newest release of QuickMAR 5.3.2.1361. QuickMAR will stop supporting all earlier versions of the application on September 30, 2022. If you need help with upgrading, please contact PointClickCare QuickMAR Support at quickmarsupport@pointclickcare.com.

Support Updates
The PointClickCare QuickMAR Support Team has some updates to better serve you. As of June 2022, we are transitioning to a new ticketing system. The new ticketing system is aligning the QuickMAR Support team with the entire PointClickCare Support Team.

What does this mean to you?
Nothing changes on how you contact the Support team. You still reach our support team in the same way.

Phone: 1-877-722-2431
Email: quickmarsupport@pointclickcare.com
Webform for Support within the QuickMAR Application>Help>QuickMAR Help

What will change?
Your responses to tickets will look different. There is some more information that the Support agents will need to collect on their calls with you to ensure we are able to create accurate cases and solve your problems. There is no voicemail option. But you can still reach the support team via phone or email 24/7.

Thank you for being a valued PointClickCare customer!