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Errika DeVall

Important Announcements

ANNOUNCEMENTS FOR QUICKMAR CUSTOMERS AND PHARMACIES


1) NEW RELEASE QUICKMAR VERSION 5.4.0.1449

QuickMAR has released a new version of QuickMAR, Version 5.4.0.1449. We are asking that all customers upgrade to this new version. Please see the link to the release notes below. This version has some great new features as well as the most up-to-date functionality to ensure you have the best experience using QuickMAR. Please take a minute to upgrade as we will be releasing this as a mandatory version in July 2023 with the goal of all customers upgrading to this version by October 2023.

2) NEW FACILITY TRAINING AVAILABLE

Facility Smart Zone Training | We are excited to launch our new Self-Guided Training for QuickMAR on the Smart Zone platform. This platform allows all facility users to access new and enhanced QuickMAR Training.

If you are not a current PointClickCare customer- using the PointClickCare EHR and CORE application you can request Smart Zone access by filling out this form QuickMAR Facility Smart Zone Request Form

The training that is currently available on the QuickMAR website will be sunset in the coming weeks.

3) PHARMACY SMARTZONE TRAINING REMINDER

Pharmacy Smart Zone Training has been available for over a year. As a reminder to all pharmacy partners, if you would like to access Pharmacy Training please complete this form: Pharmacy Smart Zone Request Form

4) ADDITIONAL REMINDERS

To reach out our Support Team, please email quickmarsupport@pointclickcare.com
  • All current customers that need technical assistance.
To reach out Sales team, please email quickmarsales@pointclickcare.com
  • All New facility requests or transfer requests.

Important QuickMAR updates

All QuickMAR Customers…
Please Read Updates Below

To All PointClickCare QuickMAR Customers:

Mandatory Release
All customers are required to upgrade to the newest release of QuickMAR 5.3.2.1361. QuickMAR will stop supporting all earlier versions of the application on September 30, 2022. If you need help with upgrading, please contact PointClickCare QuickMAR Support at quickmarsupport@pointclickcare.com.

Support Updates
The PointClickCare QuickMAR Support Team has some updates to better serve you. As of June 2022, we are transitioning to a new ticketing system. The new ticketing system is aligning the QuickMAR Support team with the entire PointClickCare Support Team.

What does this mean to you?
Nothing changes on how you contact the Support team. You still reach our support team in the same way.

Phone: 1-877-722-2431
Email: quickmarsupport@pointclickcare.com
Webform for Support within the QuickMAR Application>Help>QuickMAR Help

What will change?
Your responses to tickets will look different. There is some more information that the Support agents will need to collect on their calls with you to ensure we are able to create accurate cases and solve your problems. There is no voicemail option. But you can still reach the support team via phone or email 24/7.

Thank you for being a valued PointClickCare customer!

Effective March 11th | New Processes

Go Live: March 11th, 2022

All new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.
You will need to work directly with your Sales Account Executive on the following endeavors:
  • Adding a New Facility
  • Transfers
  • Conversions
  • New Pharmacy Branch Locations
The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.
If you have questions or would like to contact your sales representative, please email quickmarsales@pointclickcare.com.
Other Important Contacts
Contact for all new business that has already been submitted to sales and have quotes and agreements signed, please email quickmarimplementation@pointlickcare.com.
All invoice and billing questions, please email accountsreceivable@pointclickcare.com.
Any question for sales or to get in contact with your sales representative, please email quickmarsales@pointclickcare.com.
You can still fill out a web form and have it sent directly to our sales team. Please go to this link for the available forms: quickmar.com/webforms
Please use this email for technical support questions for all existing customers. If a customer has completed implementation and has a question, needs technical product support, or information. Reminder, Support cannot advise on new business, web form submission or sales quotes, or transfers and conversion status. quickmarsupport@pointclickcare.com
Thank you, we appreciate you!

Update Your QuickMAR Version

Attention Facility and Pharmacy Partners,
it’s Time to Upgrade!

Facility Customers, the 5.3.2 Optional Upgrade is Available!
This upgrade will soon be mandatory for all QuickMAR customers. If you are interested in the upgrade now, please contact Support at quickmarsupport@pointclickcare.com.
Click here to see what is included in the new release: 5.3.2 Update
Pharmacy Partners, the 5.3.2 Optional Upgrade is Available!
This upgrade will soon be mandatory for all QuickMAR RX customers. If you are interested in the upgrade now, please contact Support at quickmarsupport@pointclickcare.com.
Click here to see what is included in the new release: 5.3.2 Update
As part of this release, we have a new link to check the status of the QuickMAR system. This webpage is accessible by clicking on status.pointclickcare.com.
You can also sign up for notifications when there is a system issue by using the process below:
Status.io Notifications
  1. From the QuickMAR login window, click on System Status (there is not a direct link in QuickMAR RX)
  2. By clicking this, you will be redirected to status.pointclickcare.comAt this page, click “Subscribe” in the top right.
  3. Subscribe on the screen you are redirected to using your email
  4. You will receive an email with a confirmation link.
  5. Click the link to confirm and configure your notifications.
  6. QuickMAR notifications are found at the bottom. You will need to Deselect all then Select QuickMAR RX/Interface and QuickMAR.
  7. Your notifications are now configured via email.
  8. If text message is preferred, this is also an option when you click “Subscribe”, follow steps accordingly.
Notes
  • No sign-up is needed to check System Status at the login window
  • The above instructions are to sign-up for notifications
  • One person per pharmacy and/or facility is able to sign-up
If you need support with upgrades, please email the Technical Support Team: quickmarsupport@pointclickcare.com

Welcoming in the New Year

Welcome 2022!

We want to start the year by saying thank you to our valued pharmacy partners.

Evolving Processes and Better Workflows

In 2021, our pharmacy partners experienced a big change in the way that new facilities are created and how current facilities are managed. We want you to know, as our pharmacy partners, we value your patience as we worked through the changes together.

What is on the horizon?

Beginning February 14, 2022, all new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.

You will need to work directly with your Sales Account Executive on the following endeavors:

  • Adding a New Facility
  • Transfers
  • Conversions
  • New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.

In the coming weeks prior to February 14, 2022, we will send out specific communication about who your Sales Account Executive will be. In the meantime, if you have a question for the sales team, please email quickmarsales@pointclickcare.com.

Beginning now, the web forms will have a 10 business day turn-around time. Once a pharmacy submits a form, it will be processed internally and then assigned to an Implementation Specialist. You will hear from the Implementation Specialist within 10 days of your submission.

Please make sure you are planning accordingly for Go Lives and get the forms submitted in enough time for our team to execute your project. Please remember, if there is information missing from the form, we cannot proceed and there will be delays in processing your request.

If you have questions about the processes as we move toward the February 14th date, please reach out to quickmarimplementation@pointclickcare.com

Our technical support team is focused on technical issues for existing customers and can not assist with any requests for new business, transfers, or conversions.

We appreciate you!