Welcome 2022!
We want to start the year by saying thank you to our valued pharmacy partners.
Evolving Processes and Better Workflows
In 2021, our pharmacy partners experienced a big change in the way that new facilities are created and how current facilities are managed. We want you to know, as our pharmacy partners, we value your patience as we worked through the changes together.
What is on the horizon?
Beginning February 14, 2022, all new QuickMAR business will be handled by the Pharmacy Sales Team. What does this mean for our pharmacy partners? All pharmacies will be assigned a sales representative based on the state in which your business resides.
You will need to work directly with your Sales Account Executive on the following endeavors:
- Adding a New Facility
- Transfers
- Conversions
- New Pharmacy Branch Locations
The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. The current web forms will be transformed into simple inquiry forms that will go directly to the sales team to action.
In the coming weeks prior to February 14, 2022, we will send out specific communication about who your Sales Account Executive will be. In the meantime, if you have a question for the sales team, please email quickmarsales@pointclickcare.com.
Beginning now, the web forms will have a 10 business day turn-around time. Once a pharmacy submits a form, it will be processed internally and then assigned to an Implementation Specialist. You will hear from the Implementation Specialist within 10 days of your submission.
Please make sure you are planning accordingly for Go Lives and get the forms submitted in enough time for our team to execute your project. Please remember, if there is information missing from the form, we cannot proceed and there will be delays in processing your request.
If you have questions about the processes as we move toward the February 14th date, please reach out to quickmarimplementation@pointclickcare.com
Our technical support team is focused on technical issues for existing customers and can not assist with any requests for new business, transfers, or conversions.
We appreciate you!
