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Billing Clarifications and FAQ’s

By September 23, 2021Announcement

Pharmacy Partner Billing Clarifications & FAQs

Beginning October 12, 2021, the QuickMAR Implementation Team will handle the creation and management of all facility accounts in QuickMAR and this capability within the QuickRx software will become read-only.

This change is intended to ensure that new facilities are set-up correctly and have a smooth transition when going live. Your pharmacy may continue to implement new facilities; however, the QuickMAR Implementation team has the tools and expertise to do it quickly and efficiently, enabling your staff to stay focused on your operation and the fulfillment of your customers. To learn more about these changes or the enhanced implementation options see the FAQs here

Along with this change, we are also improving the transparency of our invoicing making it easier for you to determine which facilities have billable activity. The following FAQ answers common questions and provides additional context how QuickMAR calculates invoices. If you have questions about your invoice, please contact

Pharmacy Inquiry FAQs

What facilities are considered billable?

QuickMAR invoices are calculated at the end of the month and include any active facility associated with your account. The billing period starts on the first day of the month and ends on the last day of the month. An active facility is one that has a status of “Active” and a “Go-live” date on or before the last day of the billing period. 

EXAMPLE: Facility ABC was created and made active on October 1, 2021. The Go Live date was set for October 10th and within QuickMAR there is 10 active residents. On November 1st the pharmacy will be billed for 10 residents for Facility ABC. Facilities in implementation (not live yet) or those that have been Terminated or Archived before the start of the billing cycle are not billable. 

How are billed residents determined for a facility?

Whenever QuickMAR is used to manage the care of a person, that person is considered an “Active Resident” and the usage is billable that month. Examples include (but are not limited to): managing orders, passing meds, tracking vital signs, conducting assessments, profiling a resident, pushing orders through the interface for any medication orders, running Physician Orders, MAR, cycle fill, or any other reports, etc. A discharged resident is billable if the resident was active at any time during the month. The number of billed residents may vary each month with changes in a facility’s census. If you have an active facility still associated with your pharmacy with ZERO active residents then you will see the facility on your invoice with a ZERO charge.

How is the pharmacy rate determined?

A usage fee applies for each Active Resident as defined above. The fee is based on the total volume of Active Residents across the facilities associated with your account. The system calculates the fee per resident by comparing your total volume to the rate table specified in your QuickMAR partner agreement. If you have questions regarding your rate please email and your Account Executive can answer any questions you have.

How do I associate a new facility to our account?

When you fill out the Request New Facility Setup and Implementation form located at, the implementation team will set up that facility and make sure it is associated to your pharmacy account.

How do I stop the billing for a facility associated with our account?

The request to archive/terminate a facility must be filled out at at least 30 days prior to your request to terminate.

Will we be billed for a Test facility?

QuickMAR provides one test facility per pharmacy for free. A test facility should never be used for the management of actual residents. The QuickMAR Implementation can create a test facility for your pharmacy if you have a need to test the push of orders through the interface. A test facility should not be used for training new customers. If you have a need for your new customers to train on QuickMAR then a training data base should be requested from our support team at

Who owns the facility data?

A facility is associated with a pharmacy’s account for the purpose of enabling the integration and data flow between the pharmacy’s dispensing system and QuickMAR, and to establish a billing relationship for the facility’s use of the system. Each facility is the owner of its own account and owns the content of its data within the QuickMAR system even if the content was contributed to or created by the pharmacy through its use of the system or interfaces. For clarity, any facility data that is transferred through the system by the pharmacy or entered directly by its staff, becomes part of the facility’s data and co-exists with any data that the facility creates through their own use of the system.  If a facility terminates its relationship with the pharmacy, it may request that its account be transferred to another pharmacy partner that is integrated with QuickMAR. We respect the relationship between a facility its pharmacy partner and do not encourage these transfers; however, they are provided to facilitate continuity of care within a facility and to ensure resident safety. When a facility account is transferred to another pharmacy the previous pharmacy will no longer have access to the facility’s account from within QuickMAR.