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Pharmacy Partner Reminders

PointClickCare QuickMAR
Pharmacy Partners

Reminders for all our Pharmacy Partners….

Requests for New Facilities and Transfers
If your pharmacy is bringing on a new facility or transferring a facility from another pharmacy to your pharmacy, all requests must be submitted to our sales team at least 30 days prior to the Go Live date. Requests must be submitted via webform link located at this link:  QuickMAR Web Forms

Please remember that the completion of the webform only starts the request process. The timing depends on how quickly both the pharmacy and community complete required documents and provide signatures on quotes and contracts.

If you have questions on the sales process, please email quickmarsales@pointclickcare.com

Facility Name Changes and Ownership Changes
Please direct the facility to email quickmarimplemenation@pointclickcare.com for these requests. We cannot make name changes without hearing it directly from the facility.

Pharmacy Dispensing Software Conversions
Please ensure that if you are changing dispensing software at your pharmacy, the request is submitted to Sales via webform at LEAST 30 days prior to the change. The list of QuickMAR dispensing systems is located here: QuickMAR Interfaces. Please make sure your new system is on this list.

Thank you for being a valued PointClickCare customer!

QuickMAR Reminders and Announcements

QuickMAR Pharmacy Partners

Reminders and Announcements

Sales
All new facilities and facilities that are transferring to your pharmacy will require a Terms and Conditions Form to be signed by the facility representative/authorized contract signer. This is a necessary step for us to process requests for new facilities to be added to your pharmacy and existing facilities transferring to your pharmacy.
Please help support this process by explaining to your customers that nothing can be initiated or started until this contract is signed and sent back to our sales team. The team cannot process any quotes or start new projects until this contract is signed. Delays in signing this form will delay the project start.
If your pharmacy would like a copy of the Terms and Conditions form to sent to your customers on our behalf, please send a request to quickmarsales@pointclickcare.com.
Transfers
Reminder that all transfers that are executed follow these billing rules:
  • The month that the transfer is executed (any day of the month), the current pharmacy is responsible for the invoice and charges for that month. The following month, the new pharmacy will be invoiced and is responsible for all charges.
Any QuickMAR facility that is currently using QuickMAR is considered a transfer when moving to a new pharmacy.
Cancellations
Reminder that QuickMAR requires at LEAST 30 days’ notice for all cancellation requests. QuickMAR MUST get confirmation from the facility that they are canceling QuickMAR. If you obtain this confirmation via email, please add it to the webform for quicker processing.

QuickMAR Pharmacy Partners

Three members of a pharmacy team smiling at the camera.

QuickMAR Pharmacy Partners

Please read the following for important reminders and updates regarding QuickMAR.

Sales Requests

New QuickMAR business is handled by the Pharmacy Sales Team. You will need to work directly with your Sales Account Executive on the following endeavors:

  • Adding a New Facility
  • Transfers
  • Conversions
  • New Pharmacy Branch Locations

The pharmacy sales team will be gathering information about your project and completing quotes and contracts for signatures from both the pharmacy and facility. Please use this link for all sales requests: quickmar.com/webforms-3.

If you have questions or would like to contact your sales representative, please email quickmarsales@pointclickcare.com.

Note: Timeframe from submission until initiation from Implementation Team is 10-14 business days. Please plan accordingly.

Cancelation Process

If you have a facility that is leaving your pharmacy, please use the link to the webform to complete a cancelation request. All cancelations require 30 days’ notice.
quickmar.com/webforms-3

The QuickMAR team confirms each cancellation request with the facility before archiving. Failure to respond will be considered confirmation. All facilities will continue to be billable until the cancellation request is received and processed.

Other Important Contacts

quickmarimplementation@pointclickcare.com

  • Contact for all new business that has already been submitted to sales and have quotes and agreements signed
  • Facility demographic changes- Name, Address, Phone, Contact, Codes from dispensing software

accountsreceivable@pointclickcare.com

  • All invoice and billing questions.

quickmarsales@pointclickcare.com

  • Any question for sales or to get in contact with your sales representative.

quickmarsupport@pointclickcare.com

  • Technical support questions for all existing customers
  • Reminder: Support cannot advise on new business, web form submission or sales quotes, or transfers and conversion status.

Mandatory Release
We have released a new version of QuickMAR RX. The version is 5.3.2.377. This version will be released to all pharmacies in the coming week. Please take the time to upgrade as this version contains the latest fixes. The link to the release notes is: QuickMAR RX Release Notes 5.3.2.377

Please reach out to the Support Team if you need support with upgrading your pharmacy.

Billing/Invoicing Guidelines

computer screen reading invoice with hands typing on keyboard

Billing / Invoicing Guidelines

For Transfers and New Facilities

PointClickCare QuickMAR Pharmacy Partners:

As the QuickMAR product line continues to align with PointClickCare’s business practices, we wanted to make you aware of some billing/invoicing procedures.

Transfers Billing/Invoicing Procedures (Effective July 1, 2022: Applicable for facilities that switch from one pharmacy to another)

The CURRENT pharmacy for all transfers that are executed within the month will be responsible for that month’s invoice and facility cost.

The NEW pharmacy that is taking over will assume responsibility for the invoice and monthly cost in the month following the transfer.

Example:

  • A facility transfers on June 13th from ABC Pharmacy to XYZ Pharmacy.
  • ABC Pharmacy will be invoiced for June’s usage of QuickMAR.
  • XYZ will be invoiced for July’s usage of QuickMAR.

This invoicing/billing process will remain in place regardless of the date of the transfer within the month. This is PointClickCare’s standard practice for all pharmacy business.

The transfer fee that is charged to the NEW pharmacy is $975 for each facility. It is the same and does not change. The NEW pharamacy is responsible for this fee.

New Facilities and Billed Resident Report Procedures
NEW facilities that start on QuickMAR will begin billing the 1st of the following month after the start date, unless specified otherwise in the pharmacy contract.

Example:

  • Facility A starts using QuickMAR June 5th. The first issued invoice will be for July’s usage of QuickMAR.

Many Pharmacies use the Billed Resident Report available in the QuickMAR RX application. This report will not always align with the invoices you receive based on the rules above. The invoice represents the actual charges that are due for payment. The Billed Resident Report is a guide, but does not always represent the actual fees on the invoice.

Thank you for being a valued customer of PointClickCare.

Important QuickMAR updates

All QuickMAR Customers…
Please Read Updates Below

To All PointClickCare QuickMAR Customers:

Mandatory Release
All customers are required to upgrade to the newest release of QuickMAR 5.3.2.1361. QuickMAR will stop supporting all earlier versions of the application on September 30, 2022. If you need help with upgrading, please contact PointClickCare QuickMAR Support at quickmarsupport@pointclickcare.com.

Support Updates
The PointClickCare QuickMAR Support Team has some updates to better serve you. As of June 2022, we are transitioning to a new ticketing system. The new ticketing system is aligning the QuickMAR Support team with the entire PointClickCare Support Team.

What does this mean to you?
Nothing changes on how you contact the Support team. You still reach our support team in the same way.

Phone: 1-877-722-2431
Email: quickmarsupport@pointclickcare.com
Webform for Support within the QuickMAR Application>Help>QuickMAR Help

What will change?
Your responses to tickets will look different. There is some more information that the Support agents will need to collect on their calls with you to ensure we are able to create accurate cases and solve your problems. There is no voicemail option. But you can still reach the support team via phone or email 24/7.

Thank you for being a valued PointClickCare customer!